Heliodor Mortgages – How to Switch or Find a Better Deal (2025 Guide)

If you’ve discovered that your mortgage is now with Heliodor, you’re not alone. Thousands of UK homeowners had their loans transferred to Heliodor Mortgages after changes in ownership within the financial sector.

At Bright Future Mortgage Advisors, we specialise in helping people in this situation find better deals, lower payments, and more flexible options. This guide explains everything you need to know about Heliodor mortgages — and how to take control of your next step.

What is Heliodor Mortgages?

Heliodor is the trading name of Topaz Finance Ltd, a company authorised and regulated by the Financial Conduct Authority (FCA).

Heliodor manages mortgages and loans that were transferred from other lenders, including NRAM (Northern Rock Asset Management) and parts of UK Asset Resolution (UKAR).

In 2019, around 55,000 mortgages and loans were transferred from NRAM to Topaz Finance (Heliodor) as part of a portfolio sale to Citi. Since then, Heliodor has been responsible for administering those accounts.

Heliodor itself doesn’t currently offer new mortgages — it’s what’s known as a “closed book” lender. That means you can continue to make payments, but you can’t take out new borrowing directly with them.

Why were mortgages transferred to Heliodor?

Many Heliodor customers started out with Northern Rock or NRAM. When those lenders were nationalised after the 2008 financial crisis, their mortgage books were eventually sold to private investors.

If your loan was part of that transfer, Heliodor now services it on behalf of the owner. You might have received a letter confirming the change, but your existing mortgage terms would have stayed the same at that time.

Can I get a better deal if I’m with Heliodor?

Yes — and it’s one of the main reasons people contact Bright Future Mortgage Advisors.

Because Heliodor doesn’t offer new products, many customers are stuck on high variable rates or standard rate products. These borrowers are sometimes called “mortgage prisoners.”

The good news: you may still be eligible to remortgage to a new lender that can offer you a more competitive rate. Even if your circumstances have changed, there are specialist lenders who are open to helping customers in this position.

Our advisers can:

• Review your current Heliodor mortgage terms
• Check your eligibility for better rates
• Compare lenders who accept former NRAM / Heliodor customers
• Guide you through the remortgage or product transfer process

Who regulates Heliodor?

Heliodor (Topaz Finance Ltd) is regulated by the Financial Conduct Authority (FCA) under reference number 313943. The company’s registered office is in Cardiff, and it’s authorised to service regulated mortgage contracts.

If you have a complaint about Heliodor, you can contact them directly or refer your case to the Financial Ombudsman Service.

Common questions about Heliodor Mortgages

Was my mortgage sold to Heliodor?
If you originally had a Northern Rock or NRAM mortgage and received a letter about a transfer, there’s a good chance Heliodor now manages it.

Can I switch from Heliodor to another lender?
Yes, many borrowers have successfully remortgaged away from Heliodor with the help of a whole-of-market mortgage adviser like Bright Future.

Will moving save me money?
Often, yes — especially if you’re on Heliodor’s variable rate. We’ll calculate your potential monthly and long-term savings before any switch.

Is there a penalty for leaving Heliodor?
Some older mortgage products include early repayment charges. We’ll check these before recommending any move.

Who can I talk to for advice?
Our expert team at Bright Future Mortgage Advisors offers free initial consultations to help you explore your options.

Why choose Bright Future Mortgage Advisors?

• Independent & UK-wide – access to over 90 lenders
• Specialist in closed-book and transferred mortgages
• Straightforward, no-jargon advice
• Free initial review – no obligation

If you’re with Heliodor and wondering whether you could save, talk to one of our advisers today.

Why use a Bright Future Mortgage Advisor?